Purchase Information

Purchase of AIRSIM

If you purchase AIRSIM online for the first time, we will send the SIM card using SingPost normal mail by default within 5 working days. You may however at check out, select self-collection from our office or SingPost A.M. Mail. AIRSIM shall not be responsible for loss in mail should the SIM Card is not received when mailing using SingPost normal mail service. For overseas address, we will use SingPost registered mail.



Purchase of data package

You can purchase the data package in our website or Mobile App AIRSIM ROAM. Simply select the destination, effective date, duration, and then pay by credit cards. Once you arrive at the destination, the data package will be effective immediately. If you cannot find the corresponding data package days that fits your travel period, we suggest you to select a data package with longer period. So that your user experience will not be affected by the time difference of different countries. Bank admin fee may apply if payment is by debit card.



AIRSIM Top up

You can top up your AIRSIM by credit cards. Bank admin fee may apply if payment is by debit card.



AIRSIM Balance
Once you top up your AIRSIM, you would have prepaid credit in your AIRSIM account. You may then use the credit to purchase data plans within the amount.



Customs and Duties

The selling price of AIRSIM is exclusive of tax (if applicable). Orders shipped outside of Singapore may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery.

We may provide the international shipper with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.